Frequently asked questions

SHIPPING

Do you ship internationally?


Yes. All shipping cost will be shouldered by customer. Please talk to our chat support today for more information




How long does shipping take?


In the Philippines, products can be shipped by: Within Metro Manila, Express Delivery (Same day). Standard Delivery (2-5 business days). Outside Metro / Provincial​ Standard Delivery (3-8 business days). For International customers, products are normally ship in 15-30 days depending which country you from.




Will I be charged for taxes?


Local taxes are applicable to all shipped products.




Do you offer free shipping?


Yes. We waive shipping fee for orders amounting to PHP15,000.00 and up.




I did not received my item. What should I do?


Don't worry we will help you find your item. Talk to our chat support and provide the following information.

  • Complete Name
  • Order Number





PAYMENT & WARRANTY

What forms of payments do you accept?


For customer in the Philippines, we accept cash, bank deposit and credit card payments via paypal. However for international customers, we only accept credit card payments via paypal.




Do I need a Paypal Account to pay using my credit card?


No. From the payment page, you can either choose to pay using credit card or paypal account (if you have one). Paypal is just the payment platform we are using. Read more for detailed instruction.




How do I pay using my credit card?


  1. From your cart, click Checkout.
  2. Enter your shipping details.
  3. Choose your delivery method.
  4. Choose Paypal as your payment method.
  5. Click Place Order to proceed. You will be redirected to Paypal.
  6. From the Paypal page, click Pay with a Bank Account or Credit Card.
  7. Enter your credit card details and click Pay Now to process the payment.
  8. You will receive a confirmation email for your successful payment.
Watch our tutorial video here or read our article.




What is your bank account for bank deposits?


Please SMS/Viber our mobile hotline for bank account details. Our hotline is +63915-5831297.




How will I pay using bank deposit?


Please SMS/Viber us in our hotline +63915-5831297 and we will provide all information you need to complete your order.




What are your warranty terms & conditions?


Each items we sell have different warranty terms and we suggest you read them carefully. We replace items that are found factory defective within 7 days.




Do you accept Cash on Delivery (COD)?


Yes. COD is applicable for items PHP15,000 and below. To pay cash-on-delivery:

  • Upon checkout, enter your shipping details.
  • Choose standard delivery method.
  • Choose Cash Payment as payment method





RETURNES

What is your returns policy?


Free replacement in 7 days for all items that are found factory defective. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.




Do accept refund?


We only refund for items that are found factory defective. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for refund. To apply for refund click here.




How will I ask for replacement for a defective item?


  1. Ship back the defective item to our pickup locations.
  2. We will verify the item if defective and we will ship you the replacement for free.
  3. We may also reimburse the cost for shipping us the defective item (up to P150).





Contact Us

Unit LG11 Alfaro Place 146 L.P. Leviste St., Salcedo Village, Bel-Air
Makati, Philippines 1209

Tel: +632-8816115

Mobile/Viber/WhatsApp: +639155831297

info@wolfpackinnovation.com

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